Effective Date: December 16, 2023

Introduction

Thank you for shopping at TechShopNG. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned or exchanged in accordance with the terms set out in this policy.

Returns

  • Return Period: You have 7 days to return an item from the date you received it.
  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.
  • Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, customized products, and personal care goods. Please note that clearance items and gift cards are also non-returnable.

Exchanges

  • Defective or Damaged Goods: If you receive a defective or damaged product, please contact us immediately for an exchange.
  • Exchange Process: Products eligible for exchange must be returned in their original condition and packaging.

Refunds

  • Refund Process: Once we receive your item, we will inspect it and notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Timing: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

  • Special Cases: If the return is due to our error (you received an incorrect or defective item, etc.), we will cover the shipping costs and handle the return or exchange process promptly.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

If you have any questions on how to return your item to us, contact us at:
Email: support@techshopng.com
Phone: +234 811 911 1144
Address: 13 Olaide Tomori Street, Lagos